Privacy Policy

DoorAdmin ("we," "us," or "our") provides rental property management software for landlords and their tenants (the "Service"). This policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described here.

Information we collect

We collect information in three ways: what you give us, what our systems generate as you use the Service, and what we receive from third parties you choose to connect.

• Account information: name, email address, and password (or, if you sign in with Google or Apple, an identifier from that provider — we never see or store your Google or Apple password).
• Property and lease data: property addresses, unit details, lease terms, rent amounts, and related documents that landlords enter or upload.
• Payment and accounting data: rent payment records, ledger entries, and imported bank transaction descriptions/amounts for bookkeeping. We do not store your card number, bank account number, or routing number — online rent payments are processed by Stripe, and Stripe handles that information directly (see "Third-party services" below).
• Communications: messages sent between landlords, tenants, and team members within the Service, and maintenance requests (including any photos attached to them).
• Device and push notification data: if you enable push notifications on the mobile app, we store a device push token so we can deliver notifications to you.
• Usage data: standard technical information our hosting and error- logging infrastructure collects automatically, such as IP address and timestamps for security-relevant actions (e.g., signing a lease).

How we use this information

• To operate the Service: creating accounts, managing properties and leases, processing rent payments, and delivering maintenance requests and messages to the right people.
• To send you service-related communications: tenant invite emails, lease-signature notifications, and push notifications you've enabled.
• To maintain the security and integrity of the Service, including detecting fraud and preventing abuse.
• To comply with legal obligations, such as financial record-keeping.

We do not sell your personal information, and we do not use your data to serve you advertising.

Third-party services

We rely on the following third parties to operate the Service. Each only receives the information necessary to perform its function:

• Stripe — processes online rent payments and payouts to landlords. Stripe receives and stores your payment method and bank account details directly; we never see or store them ourselves.
• Resend — delivers transactional emails, such as tenant invite emails.
• Google and Apple — if you choose "Continue with Google" or "Sign in with Apple," these providers verify your identity and share your email address with us; we do not receive your password.
• Expo — delivers push notifications to the mobile app on our behalf.
• Vercel and our database provider — host the Service and store its data.

Data retention

We retain account and property data for as long as your account is active, and accounting/ledger records for as long as needed to meet standard financial record-keeping practices. If you close your account, we will delete or anonymize personal information that we are not otherwise required to retain.

Your rights and choices

• You can access and update your account information from within the Service.
• You can disable push notifications at any time from your device settings.
• You can request a copy of your data, or request that we delete it, by contacting us at the email below — subject to our legal obligation to retain certain financial records.

Children's privacy

The Service is intended for landlords and tenants and is not directed at children. We do not knowingly collect personal information from anyone under 13.

Changes to this policy

We may update this policy from time to time. If we make material changes, we'll update the "Last updated" date above.

Contact us

Questions about this policy, or requests regarding your data, can be sent to privacy@dooradmin.com.